Frequently Asked Questions
19. Complaints and Feedback
- How do I complain, comment or give feedback to the AIT?
- I have a complaint about the AIT, how long will it take you to reply to me?
- My complaint is about a Judge or Tribunal Member. How do I make that?
How do I complain, comment or give feedback to the AIT?
If you have used the facilities and services of the Asylum and Immigration Tribunal you can make a complaint or comment or give us feedback. You can telephone our Customer Service Centre on 0845 600 0877 or email our email correspondence team at Customer Service or write to the manager of the office with whom you had contact. If you feel that there are other choices which we could offer to you, then please let us know.
More details of our complaint and feedback process can be found in the AIT Positive Way Forward leaflet.
I have a complaint about the AIT, how long will it take you to reply to me?
We aim to reply to any complaint within 10 business days (Business days means Monday – Friday, UK holidays do not count as business days).
My complaint is about a Judge or Tribunal Member. How do I make that?
If you wish to complain about a tribunal member you should contact the relevant tribunal office. Further guidance for complaints concerning Judicial Office holders can be found on the Office for Judicial Complaints website.
