Addresses
Completed appeal forms and supporting documents should be sent to:
Asylum and Immigration TribunalPO Box 7866
Loughborough
LE11 2XZ
Fax 01509 221699
Unless advised otherwise, send all other correspondence to:
Asylum and Immigration TribunalPO Box 6987
Leicester
LE1 6ZX
Fax 0116 249 4130
Contact us
The customer service centre is the first point of contact for all telephone enquiries. Its staff will usually be able to answer your enquiry. When necessary they will contact the hearing centres on your behalf. All calls are recorded for training purposes and are charged at the local rate. Please note that Tribunal staff are not trained in law and cannot give legal advice.
Please quote your appeal number (if you have one) whenever you contact us.
Please note that due to the Data Protection Act 1998 the customer service centre can only provide details of an appeal to an appellant, their representative or another party to the appeal.
Calls are taken by the Tribunals Customer Service Centre from 8:30 a.m. to 5:30 p.m. from Monday to Friday. The telephone number of the Customer Service Centre is 0845 6000 877.
You can also reach the Customer Service Centre by Minicom text phone on 0845 606 0766.
Email Customer Services
We aim to answer all e-mails within 5 working days. When contacting us by e-mail it would be helpful if you could provide details of your appeal number and hearing date, if you have one. If you do not have an appeal number it would be useful for us to know your Home Office (HO) reference number or the reference number given to you by the Embassy or British High Commission.
At the moment we cannot accept attachments to e-mails. You cannot e-mail documents as separate attachments so please put any information or requests in the main e-mail message.
Completed appeal forms and supporting documents should be sent to:
Asylum and Immigration TribunalPO Box 7866
Loughborough
LE11 2XZ
Fax 01509 221699
You are advised to make copies of the completed form and all documents that support your appeal for yourself.
Unless advised otherwise, send all other correspondence to:
Asylum and Immigration TribunalPO Box 6987
Leicester
LE1 6ZX
Fax 0116 249 4130
Visiting an Asylum and Immigration office in person
You are welcome to visit a Hearing centre in advance of any hearing. Please contact the customer service centre for details and to make arrangements. Hearing centres may not always be open or be able to assist you if you arrive unexpectedly. We are happy to show you around if a hearing room is available. Please ask at reception when you arrive so that they can make arrangements.
Complaints and Feedback
Anyone who uses the facilities and services of the Asylum and Immigration Tribunal can make a complaint or give us feedback. You may telephone or e-mail the customer service centre, tell a member of staff during a visit, or write to the manager of the office with whom you dealt.
More details of our complaint and feedback process can be found below.
A positive step forward
Your guide to giving feedback
This leaflet explains how you can comment on, pay a compliment or complain about any aspect of our administrative service to you. We welcome your feedback and will use it to develop and improve our services.
- English Version
(99kb) - Welsh Version (175kb)
Judicial Complaints
Should you wish to complain about a tribunal member you should contact the relevant tribunal office in the first instance. Further guidance for complaints concerning Judicial Office holders can be found on the Office for Judicial Complaints website.
